Lost Item Policy

Every measure is taken to ensure there is no loss of personal property. However, in the rare instance that items are missing, a claim must be submitted within 48 hours from the time of pick up or delivery, along with a receipt or proof of purchase and the delivery ticket.

Reimbursement (preferably in the form of store credit) will amount to the lower of:

• 10 times our charge for cleaning the item;
• Replacement value of the garment(s). 50% if purchase made under 3 months, 25% from 3-6 months and 10% after 6 months of purchase. Receipt(s) must be furnished upon request.

Although our staff is trained to meticulously examine each garment for private property and valuables left inside garments, Mr. Happy’s is not responsible for any of such missing items.

According to New York State law, we cannot hold unclaimed garments for more than 3 months. Beyond this period, unclaimed garments will be donated to charity accordingly.

Wash & Fold Policy

By using our services or placing an order through the mobile application, website, or phone you agree to the following terms:

Reimbursements for lost or damaged items tendered through our Wash & Fold laundering service may be issued if a detailed list of each item is accompanied with the order at the time of drop off. The list must include the brand, item style, color and size of each individual item in the order. The value of the reimbursement for Wash & Fold services shall not exceed more than 10 times our charge for cleaning the order, preferably in the form of store credits. If no list is provided at the time of drop off, Mr. Happy’s is not responsible for any lost or damaged items and there will be NO REIMBURSEMENTS or compensation of any form.

Mr. Happy’s does all laundry in state-of-the-art commercial-grade washing machines and therefore does not take “Hand washing” instructions. Items requiring “hand washing” must be clearly separated and labeled by the customer and they will be washed using a “gentle cycle”. WashClub denies any responsibility if the garments are damaged in the process, given the unique nature of such garments.